TrackNotion can notify you the moment something important happens — a new call, a missed call, a low grade, or a negative sentiment. Here's how to tune those alerts.
Adjust your notifications
- Go to Settings → Notifications.
- Toggle the events you want alerts for: new calls, missed calls, low-graded calls, negative sentiment, and more.
- Choose how you want to be reached — email, SMS, or both.
- Set quiet hours if you don't want alerts outside business hours.
Per-user notifications
Each team member can set their own notification preferences, so reps only get alerts for their own calls while managers see the full picture.