Automated call scoring that grades every conversation objectively.
Gain a comprehensive understanding of every interaction. By analyzing both sentiment and content, TrackNotion gives an objective grade and detailed explanation for every processed conversation — so your management team can evaluate performance instantly without manual review.
Everything this feature does for your business
Objective scores for every conversation.
- Gain objective insights with data-driven metrics that remove human bias
- Streamline quality assurance by auto-flagging high-impact conversations
- Boost team performance with transparent grades for targeted coaching
- Automatically route low-scoring calls to managers for review
- Trigger custom actions via Zapier based on a call's grade
Built for real business outcomes
Each capability translates directly into measurable results.
Objective Scoring
Each call gets a grade for an at-a-glance view of tone and effectiveness — removing the guesswork from QA.
Automated Insights
The system highlights the conversations that need your attention, saving you valuable time.
Automated Logging & Compliance
A detailed explanation behind every rating, plus automations to act on grades instantly.
A closer look at the details
Enhance Customer Experience
- Flag calls with negative sentiment to address issues quickly
- Monitor call quality across your entire team for consistency
Boost Team Performance
- Provide data-driven coaching based on call grades
- Recognize top performers by identifying successful conversations
Streamline Quality Assurance
- Reduce time and effort for manual call reviews
- Get a comprehensive overview with simple metrics
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Learn moreReady to turn every call into revenue?
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