Accessing Call Recordings and Transcripts

Every call is recorded and transcribed automatically. Here's how to access them.

Finding a call

Open Call Analytics or Transcription and use the filters to narrow by date, campaign, sentiment, or keyword. You can also search the full text of every transcript to find a specific phrase or topic.

Playing a recording

Click any call to open its detail view. The audio player is at the top — play, pause, and scrub through the conversation. The transcript scrolls in sync with the audio.

Searching transcripts

In the Transcription section, type any keyword or phrase into the search bar. Results show every call that mentions those words, with the matching sections highlighted.

Sharing

Need to share a call with a teammate? Use the share link on the call detail page. Recipients must be users on your TrackNotion account to access the recording and transcript.