HOW TRACKNOTION ENHANCES CUSTOMER SERVICE

TrackNotion helps you understand your calls and callers better! It is a comprehensive data-gathering tool that helps you keep clear records, improve customer service, and shows you how your marketing and staff are performing. TrackNotion helps you maintain the quality of your brand with ease, and keeps it protected.

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Call Quality Monitoring

Zero in on Your Most Important Calls

With TrackNotion, following up on important calls has never been easier.

AI analyzes caller and staff tone of voice, language, key phrases, pauses and more. By doing this, TrackNotion can automatically flag your most important calls, allowing you to provide expert follow-ups with ease.

Set automatic notifications for immediate supervision and action. Stay ahead of customer issues, boost sales and retain clients with clear call metrics. Easily review key moments in conversations with recordings and transcripts.

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Call Transcription

Clarity and Confidence from All Your Calls

Easily refer back to important moments in conversations, train staff, conduct marketing research, or defend your position with accurate transcripts. AI-powered transcription highlights key terms instantly, allowing you to quickly resolve issues and take prompt action on critical calls.

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Call Recording

TrackNotion goes Beyond Simple Recording

Store, transcribe, and analyze calls to understand sentiment. Spot potential buyers in sales calls and maintain high-quality customer service. Use unique, trackable numbers and store hundreds of calls.

Quickly find key moments with time stamped transcripts to review the tone and flow of calls to improve your customer experience.

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Track Call Sources

Know which Ads and Channels Bring in Customers with Call Attribution

TrackNotion provides better tracking than social media platforms by using unique phone numbers. This helps you make informed decisions about where your customers are coming from and optimize your marketing efforts.

* DNI functionality is coming soon

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Keyword Searching

Understand Caller Needs and Improve Staff Responses

Use AI to find key phrases in calls to understand the needs of your callers. Enhance your interactions and refine your strategies to boost sales and customer service. TrackNotion gives you a smarter, more efficient approach.

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Call Quality Notifications and Alerts

Real-time Notifications on Call Quality for Follow-ups, Training, and Customer Service

Set key phrases and quality standards to receive instant alerts. TrackNotion’s AI analyzes emotions and tones, helping you respond more effectively to bolster your brand’s approach to customer service.

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Alerts for Keywords in Transcripts

Identify Key Phrases in Transcripts and Notify Team Leaders Instantly

TrackNotion uses AI to help you save time, improve marketing, enhance customer interactions and seize sales opportunities with precise insights.

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Call Tracking Software

Improve your follow-ups with real-time AI notifications

Set key phrases and quality standards to get instant alerts on call quality. TrackNotion’s AI analyzes caller emotions and tones, helping you coach staff and enhance customer service efficiently.

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Attract, Retain and Impress Your Callers

Enabling next-level customer service

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